🧩 Sniffer for Jira
A Forge-powered panel inside Jira’s issue sidebar that displays full bug context — screenshots, recordings, console/network logs, device info, and AI analysis — without leaving Jira.
🌟 Overview#
Sniffer for Jira is an Atlassian Forge app that adds a “Sniffer” panel to the right sidebar of every Jira issue. When a Jira ticket was created by or synced with Sniffer, this panel lets your team view the complete bug context — including captured screenshots, screen recordings, console logs, network request data, device information, action timelines, and AI-powered analysis — directly inside Jira.
No more switching between tools. Engineers can see exactly what the user experienced, review diagnostic data, and understand root causes without leaving their Jira workflow.
🖼️ Insert image of a Jira issue with the Sniffer panel visible in the right sidebar.
📦 Installation#
- Install Sniffer for Jira from the Atlassian Marketplace .
- Grant the required permissions:
- The “Sniffer” panel automatically appears in the right sidebar of every Jira issue.
🔑 Authentication#
The first time you open the Sniffer panel:
- Click “Sign in to Sniffer” in the panel.
- You are redirected to the Sniffer login page (Cognito OAuth).
- Enter your Sniffer credentials.
- After login, the session is stored in Forge Storage.
- Sessions last 30 days before requiring re-authentication.
Note: Each Jira user authenticates independently. Your session is tied to your Jira account ID.
🖥️ Issue Context Panel#
The Sniffer panel in the Jira issue sidebar has two states:
🔗 Bug Linked#
If a Sniffer bug is associated with this Jira issue:
- A “View Preview” button appears with a thumbnail of the captured screenshot
- Quick-glance metadata: severity, priority, reporter
- Click to open the full Detail Modal (see below)
- An “Unlink” button lets you remove the association
🖼️ Insert image of the panel in the “Bug Linked” state.
🔍 Bug Not Linked#
If no Sniffer bug is linked:
- A search UI appears
- Enter a bug key (e.g.,
SNF-142) or keyword in the text field - Click Search — results show bug key, summary, status badge, and a “Link” button
- Click Link to associate the Sniffer bug with this Jira issue
📑 Detail Modal (5 Tabs)#
Click “View Preview” to open a full-screen modal with five tabs:
🖼️ Insert image of the Detail Modal with all 5 tabs in the header.
1. 📋 Overview Tab#
All bug metadata at a glance:
2. 🔍 Diagnostics Tab (conditional — shown only if logs/attachments exist)#
3. 💬 Comments Tab#
List of comments from the Sniffer bug:
- Author name and timestamp for each comment
- Plain text comment content (rich text rendered)
- Shows “No comments yet” if empty
4. ⏱️ Work Logs Tab#
Shows “No work logs recorded” if empty.
5. 🤖 Bug Analyzer Tab (conditional — shown if project has analyzer enabled and issue is not an Epic)#
AI-powered defect analysis:
🎥 Recording Auto-Attach#
Sniffer can automatically attach screen recordings to Jira issues:
- From the Sniffer web app, generate a shareable recording link that includes the Jira issue key.
- After the recording is uploaded to S3, a webhook fires.
- The recording is auto-attached as a native Jira attachment.
- The attachment appears in Jira’s standard Attachments section, with a comment indicating it came from Sniffer.
🔌 Browser Extension Integration#
If you also install the 🔌 Browser Extension , an additional RCA sidebar appears on Jira bug detail pages — letting QA and engineers run an Ask-AI conversation right next to the Jira ticket and trigger Sniffer actions without opening the modal.
⚡ Performance#
🐞 Troubleshooting#
See ❓ Troubleshooting → for the full FAQ.