📁 Projects
Create, configure, and manage the projects that organize your defect tracking, feedback collection, and error monitoring workflows.
🌟 Overview#
A project in Sniffer is the central workspace for tracking bugs, collecting feedback, and monitoring errors. Each project has its own 📋 Task Board, 🏃 Sprints, 💬 Feedback pipeline, 📡 Live Logs, 🔗 Integrations, and team roster. You can create separate projects for different products, teams, or clients.
Projects are created using a guided onboarding wizard and appear on your Projects Dashboard where you can access, edit, or archive them.
🏠 Projects Dashboard#
Your landing page after login. Displays all projects in a card layout.
📇 Project Card Details#
Each card shows:
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Project Name and color icon
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Project Key — short identifier used in issue keys (e.g.,
SNF-101) -
Team Members — avatars of assigned members
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Open Issues — count of unresolved bugs and tasks
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Last Activity — timestamp of most recent update
📋 My Tasks#
Access My Tasks from the sidebar to see all issues assigned to you across every project.
➕ Create Project Wizard#
Click Create New Project to launch the guided wizard. The URL includes the organization type: ?org=SUPPORT, ?org=ENGINEERING, or ?org=MARKETING.
Step 1: 👋 Welcome#
An introduction screen explaining what Sniffer does. Click Get Started to proceed.
Step 2: 📝 Project Details#
Step 3: 📡 Channel Selection#
Choose how bugs and feedback will reach your project:
Tip: “Customer Feedback Button” is recommended for most teams. If selected, a Widget Customization panel appears with these options:
See 💬 Feedback → for full widget documentation.
Step 4: 🔧 Connect Your Tools & Set Routing#
A grid of tool groups. For Support projects, the Project Management group is hidden (Support uses Helpdesk tools). For Engineering projects, all three groups appear.
Clicking any tool opens a configuration modal showing:
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Connection status chip (Connected / Not Connected)
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If company-level credentials exist: a toggle switch to connect this project
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If not configured: a “Configure [Tool]” button navigating to Company Settings
Below the tool groups, a Category Routing matrix appears:
See 🔗 Integrations → for detailed setup instructions.
Step 5: 🛡️ Error Monitoring#
A yes/no choice: “Want to Catch Errors Before Customers Notice?”
If Yes is selected, a configuration panel appears:
If No, error monitoring can be enabled later from ⚙️ Settings.
See 📡 Live Logs → for full error monitoring documentation.
Step 6: ✅ Done#
Project is created. You are redirected to the new project’s 📋 Task Board. A Getting Started Checklist appears in the sidebar showing remaining setup steps.
📱 Applications#
Each project can contain multiple Applications — sub-modules representing different parts of your product (e.g., “Web Frontend”, “API Server”, “Mobile App”).
Navigate to Project → Applications to manage them.
Note: You can register multiple applications under a single project for different environments (staging, production) or multiple domains.
🔧 Managing Existing Projects#
✏️ Edit Settings#
Navigate to Settings from the project sidebar to modify project name, description, icon color, integrations, statuses, and more. See ⚙️ Settings & Permissions →.
📦 Archive#
Deactivate a project while preserving all data. Archived projects can be restored at any time.
🗑️ Delete#
Navigate to Settings → Danger Zone and click Delete Project.
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A confirmation dialog appears
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Type the project name to confirm
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Click Delete to permanently remove all data
⚠️ Warning: Deleting a project is irreversible. All tasks, sprints, feedback, attachments, and settings will be permanently removed. Existing Jira tickets created by Sniffer will remain in Jira but will no longer sync.
🔐 Permissions#
See ⚙️ Settings & Permissions → for role details.