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Feedback

💬 Feedback

Capture bug reports, feature requests, and general feedback from your end users through an embeddable widget, customizable templates, and intelligent routing rules.

🌟 Overview#

The Feedback module lets your team collect structured input directly from customers, beta testers, and internal stakeholders. Instead of relying on email threads, Sniffer provides an embeddable JavaScript widget that users interact with on your live website, and a centralized management interface for triaging submissions.

Each feedback submission automatically captures contextual data — screenshots, screen recordings, browser information, console logs, and network requests — giving developers full context from the first report. Submissions can be converted into issues on the 📋 Task Board with a single click.

📑 Sidebar Navigation#

The Feedback section includes five sub-modules accessible from the project sidebar:

ModuleIconDescription
💬 FeedbackFeedback iconView and manage all feedback submissions
💡 Feature RequestsLightbulb iconFeature request dashboard with analytics
🐛 Bug ReportBug iconCustomer-reported bug submissions
📝 Feedback TemplateDocument iconCreate custom feedback forms
📘 Widget DocsScanner iconEmbed code and setup instructions

💬 Feedback List#

Navigate to Feedback from the sidebar to view all submissions.

📋 List Columns#

ColumnDescription
IDUnique feedback identifier
CategoryBug Report 🐛, Feature Request 💡, or General Feedback 💬
Reporter EmailEmail of the submitter
SummaryBrief description of the feedback
StatusNew, Under Review, Accepted, Rejected, Converted
PriorityCritical, High, Medium, Low
DateSubmission timestamp

🔍 Filtering#

FilterOptions
StatusNew, Under Review, Accepted, Rejected, Converted
CategoryBug Report, Feature Request, General Feedback
PriorityCritical, High, Medium, Low
Date RangeFilter by submission date
TemplateFilter by feedback template used
SearchFull-text search across content

🐛 Bug Reports#

Route: /projects/:id/bug-report

Dedicated interface for managing external bug report submissions.

📝 Bug Report Fields#

FieldDescription
TitleBrief summary of the bug
DescriptionDetailed reproduction steps
Reporter EmailContact email of the submitter
URL / PageWhere the bug occurred
Browser / DeviceAuto-captured technical environment
AttachmentsScreenshots, recordings, or files
SeverityReporter-assessed severity level

🔄 Bug Report Workflow#

📝 Submitted → 👁️ Under Review → 🐛 Converted to Bug (on Task Board)
                                → ❌ Rejected
                                → 💡 Converted to Feature Request

Tip: Converting a bug report creates a full issue on the 📋 Task Board with all the captured context attached — screenshots, logs, device info.

💡 Feature Requests#

Route: /projects/:id/feature-requests

FeatureDescription
Request ListAll submitted feature requests
📊 AnalyticsTrends and popular requests
🔴 PrioritizeSet priority and importance
🔄 ConvertConvert accepted requests into tasks on the board
📊 Status TrackingTrack request progress

📝 Feedback Templates#

Route: /projects/:id/feedback-template

Create custom feedback forms with configurable field types:

Field TypeDescription
📝 Text InputSingle-line text field
📄 Text AreaMulti-line text field
📋 DropdownSelect from predefined options
☑️ CheckboxMultiple selection options
🔘 Radio ButtonSingle selection from options
⭐ RatingStar or numeric rating scale
📎 File UploadAllow file attachments

Template Actions#

ActionDescription
➕ CreateBuild a new feedback template
✏️ EditModify existing template fields
📋 CloneDuplicate a template as starting point
🗑️ DeleteRemove a template
👁️ PreviewPreview the form as users will see it

🧩 Feedback Widget#

The embeddable JavaScript widget lets end users submit feedback directly from your website.

⚙️ Widget Configuration#

Configure from Feedback Config or during 📁 Project creation:

SettingTypeDescription
Brand Color🎨 Color pickerPrimary accent color for the widget
PositionSelectionFloating or corner placement
Display ModeSelectionPopup, inline, or sidebar
Bug ReportToggleEnable/disable bug report category
General FeedbackToggleEnable/disable general feedback
Feature RequestToggleEnable/disable feature requests
SuggestionToggleEnable/disable suggestions
Collect EmailTogglePrompt users for their email
Dark ModeToggleDark theme for the widget UI
Max Recording SecondsSliderMaximum screen recording duration
Powered ByToggleShow/hide “Powered by Sniffer” attribution
Company NameText inputYour company name in the widget header

📘 Widget Installation#

Navigate to Widget Docs in the sidebar to get your embed code:

<script src="https://cdn.snifferweb.com/sniffer.js"
        data-project-id="YOUR_PROJECT_ID">
</script>

Note: This same script tag also powers 📡 Live Error Monitoring. One snippet, two features.

🛤️ Feedback Path Rules#

Route: /projects/:id/feedback-config

Auto-route incoming feedback based on conditions:

Rule ComponentDescription
🌐 URL PatternMatch feedback from specific pages (e.g., /mobile/*)
🏷️ Auto-TagAutomatically apply tags based on matching rules
👤 Auto-AssignRoute to specific team members
📊 Auto-StatusSet initial status for matched submissions
📝 TemplateUse specific templates for matched paths

Creating a Path Rule#

  1. Navigate to Feedback Config

  2. Click ➕ Add Path Rule

  3. Define matching conditions (URL pattern, category)

  4. Set automatic actions (tag, assign, status)

  5. Save the rule

🔐 Permissions#

ActionRequired Permission
📋 View feedbackFEEDBACK.VIEW
➕ Create feedbackFEEDBACK.CREATE
✏️ Edit feedbackFEEDBACK.EDIT
🗑️ Delete feedbackFEEDBACK.DELETE

🔗 Related Topics#

TopicDescription
📋 Task Board →Converted feedback appears as issues on the board
🔗 Integrations →Route feedback to Jira, Zendesk, or Slack
📡 Live Logs →Auto-detected errors complement user-reported feedback
⚙️ Settings →Configure feedback permissions and routing
🔌 Browser Extension →Another way to capture bugs — from any webpage
Bug DetailsIntegrations
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